FAQ
Yes. If you need more information or have a specific request, please email us.
We are happy to help when USPS loses a package in transit (confirmed via tracking).
However, we cannot offer free reships or refunds in the following cases:
Package returned to sender due to customer error:
Incorrect or Incomplete Address, missing apartment/suite/unit number, typos or wrong ZIP code.
Undeliverable:
The address doesn’t exist, is incorrect, unavailable, inaccessible, or violates USPS formatting rules.
Addressee unknown:
No one by that name lives at the address and the carrier or resident marks it as such.
Refused packages:
Customer refused delivery for any reason
Unclaimed:
The package wasn’t picked up within the holding period (usually 15 days at the post office).
No, you must purchase it seperately .
Not necessarily. If you look through all our lab reports, particularly the ones with multiple test reports in a single batch, you will see that the intra-batch variance can actually be quite high.
When you purchase a batch, you can expect some of the vials in your kit to be as much as 5-15% +/- whatever the corresponding lab test reflects. This is simply the reality of product that is not made to the same standards as pharmaceutical grade growth hormone. To state otherwise would be disingenous.
There can also be a high variance in the dimer content intra-batch. (For Example: Economy B, Deluxe A, etc)
Over time, we’ve increased the volume of samples analyzed for each batch, to provide more transparancy regarding the potential for intra-batch variance.
If you use the average IU figure provided on each product, your dosage should average out over time, so don’t overthink your administration protocol too much. We know it can be a bit overwhelming with all the different numbers provided.
That said, don’t hesitate to reach out if you need specific guidance on dosage or reconstitution.
Yes! We offer store credit for quantitative testing of total IU/Purity (ie Janoshik testing), and for personal IGF-1 test results. Please email for more information. *TERMS APPLY*
The answer here is two-fold. Firstly,
because it is our flagship product, we
purchase it in much higher quantities than
UGL’s, allowing us to establish better
relationships with our supplier.
Furthermore,
our business model is
predicated on order volume as opposed to maximizing the
amount of profit per sale.
If you believe an item is missing from your order, you must contact us within 24 hours of confirmed delivery. All claims must be accompanied by a photo of the original packaging and contents exactly as received.
We cannot honor any claims made after this 24-hour window, including requests for refunds, reshipments, or store credit.
We also highly recommend that you take pictures of the packaging before you open up the contents of your box, which includes the outside of the box, the inside of the box with all contents, before opening the sealed package within the box.
This policy is in place to ensure fairness and accuracy for all customers and to prevent abuse of our system.
Mainly bitcoin, but most major cryptocurrencies are accepted, if you’d like to use one you don’t see an option for at checkout, please email us.
Depending on your location, most customers receive their order in 2-10 business days.
We ship with USPS Ground Shipping, from the United States only.
99% of orders ship within 24 hours (excluding weekends & holidays)
yes We do provide tracking and If your order is over 10 business days old and hasn’t arrived, our customer service team can check your tracking information to see the status of your package.
“Processing” status orders have not been shipped, processing means payment has has not been confirmed successfully.
Don’t hesitate to reach out regarding the status of your order.
The answer here is two-fold. Firstly,
because it is our flagship product, we
purchase it in much higher quantities than
UGL’s, allowing us to establish better
relationships with our supplier.
Furthermore,
our business model is
predicated on order volume as opposed to maximizing the
amount of profit per sale.
None of our HGH lines are inherently better than the other. Each batch comes with a corresponding test report.
Purity and dimer can be a decent proxy for “quality”, you want purity as high as possible and dimer as low as possible.
The main factor to consider in our opinion, is the price per IU. Supreme is usually the best bang for buck option.
Historically, Supreme & Deluxe have shown lower dimer content, although this may not always be the case, so of course reference the corresponding test reports.
For HGH, we typically recommend 1ml for every ~10 IU in the vial. If a batch tests at an average of 290 IU per kit, that is an average of 29 IU per vial, and we’d recommend 2.9ml of bacteriostatic water. This will make the syringe math similar to a traditional 100 iu kit with 1ml of solution
For peptide reconstituion, you can use our amazing Dosage Calculator.